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Service Operation

Operation Management

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AIM

​Work goal

Establishment of operational strategies to maximize fun elements of games and provide stable services through market trends, user trends, and VOC analysis according to game characteristics

MAIN

Main task

Operational strategy and policy establishment, monitoring, notification/failure response, event planning and proposal, content planning and proposal, indicator management and analysis, VOC collection and analysis, customer response (CS)

VALUE

Work results

Through operational strategies specialized for game characteristics, we seek to improve the quality of service operation and increase satisfaction, and continuously derive fun elements of games and support defense against risk factors.

Best Professional Operating Services

Guaranteed input of game operation experts
 Customize channels such as Naver Cafe, Facebook, and Instagram
✔ Competitive game trends and user trends, needs analysis and suggestions
✔ Support for creator care, content planning, and suggestion services
✔ Outstanding cost efficiency through flexible manpower management according to issues

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WORK PROCESS

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MEETING

Confirm project and discuss progress plan

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PLANNING

Operational strategy establishment and setting

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WORK

Operation management and improvement plan proposal

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REPORTING

Indicators, VOC analysis and reporting

Want a new project?

We would love to hear about your project.

Mobile Game Total Service Agency

Handy Communications is a partner that does its best to identify the needs of users and game companies through skilled professionals and know-how accumulated over 23 years, and to provide the best game service support through customized analysis and suggestions.

Handy Communications Inc.  CEO Baek Doo-hyunBusiness registration number 105-86-87117 | E-mail. info@handy.co.krHead office. #602 Gasan Business Center, 165 Gasan Digital 1-ro, Geumcheon-gu, Seoul | Branch. #919, Busan Cultural Contents Complex, 140 Suyeonggangbyeon-daero, Haeundae-gu, Busan

© HANDY COMMUNICATIONS 2000-2023 ALL RIGHTS RESERVED.

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