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Service Operation
Operation Management
AIM
Work goal
Establishment of operational strategies to maximize fun elements of games and provide stable services through market trends, user trends, and VOC analysis according to game characteristics
MAIN
Main task
Operational strategy and policy establishment, monitoring, notification/failure response, event planning and proposal, content planning and proposal, indicator management and analysis, VOC collection and analysis, customer response (CS)
VALUE
Work results
Through operational strategies specialized for game characteristics, we seek to improve the quality of service operation and increase satisfaction, and continuously derive fun elements of games and support defense against risk factors.
OPERATION
Customized operation service specialized for game characteristics and user propensity
CM/GM/STRATEGY PLANNING/MONITORING/REPORTS
PROPOSAL
Various proposals and execution through game and user trend analysis
THINK IDEATION/EVENT&PROMOTION/CREATIVE CONTENT
CARE
Personalized customer care service to improve satisfaction
CS SYSTEM/VOC/TREND ANALYSIS
DESIGN
Custom design service according to game concept
CHANNEL COVER, SKIN/EVENT BANNER, POSTER
Best Professional Operating Services
✔Guaranteed input of game operation experts
✔ Customize channels such as Naver Cafe, Facebook, and Instagram
✔ Competitive game trends and user trends, needs analysis and suggestions
✔ Support for creator care, content planning, and suggestion services
✔ Outstanding cost efficiency through flexible manpower management according to issues
WORK PROCESS
MEETING
Confirm project and discuss progress plan
PLANNING
Operational strategy establishment and setting
WORK
Operation management and improvement plan proposal
REPORTING
Indicators, VOC analysis and reporting